FAQ

Browse answers to frequently asked questions and learn more about exchanging cryptocurrencies at a currency exchange, online, and at bitomats.
Select a category and find the answer to your question.
Exchange at an exchange office
Exchanges at ATM
How much maximum can I exchange bitcoin or other cryptocurrency with you?
Nie ma limitu dziennego przy wymianie kryptowalut. Zawsze jednak warto nas uprzedzić o wymianie większej ilości, abyśmy mogli się do takiej wymiany przygotować.
Co to jest AML?
AML stands for Anti-Money Laundering, which refers to all actions taken by financial services organizations to eliminate money laundering.
Do you buy/sell other cryptocurrencies like ETH or BTC?
Bitcoin (BTC), Ethereum (ETH), and USDT and USDC operating over the ERC20 network can be sold or bought at bitcoin exchanges. In addition to the above, XRP, Cardano (ADA), Solana (SOL), Polkadot (DOT), Cosmos (ATOM), Shina Inu (SHIB), Dogecoin (DOGE), Decentraland (MANA), Loopring (LRC), Litecoin (LTC), Chainlink (LINK), Polygon (MATIC), The Sandbox (SAND), and many others are also available at fixed exchange offices.
Do you commute to customers?
Yes, however, each visit to the customer is determined separately. We approach each accident individually.
Why is FlyingAtom the best choice?
We have been operating on the market for over five years. We are the first exchange in Poland, which started exchanging BTC for fiat. We have the largest capacity to exchange BTC and other cryptocurrencies for cash, we have several offices in major cities in Poland. We can boast of an impeccable reputation.
How do you determine the price of cryptocurrencies?
The current rate for selling/buying BTC is displayed in the "Bitmats" tab. This rate is inclusive of our commission. Sales can be made directly through the "Kantor online" tab and money can be collected at the office or bitomat.
How to get a cryptocurrency deposit address?
You can obtain the address by emailing us at biuro@flyingatom.com or directly at one of our offices. We provide it both as a string and as a QR code.
Can several people send cryptocurrencies from one wallet or can I send from several wallets myself?
Yes, it does not matter to us how many wallets the funds are sent from.
Do I need to make an announcement?
A phone call prior to your visit is always welcome. We will be able to clarify the terms of the exchange and make the customer comfortable.
Can cryptocurrencies be exchanged anonymously?
We carry out verification with an identity document if the amount exceeds EUR 1000. In the case of exchanging an amount up to EUR 1000, an identity card is not necessary.
When will I receive the cash?
We pay out cash on the spot, after receiving 1 confirmation on the blockchain in case of BTC, in case of other cryptocurrencies we wait for crediting to our wallet.
What kind of commission do you have?
The bitcoin exchange rate displayed in the "Bitcoins" tab takes commissions into account, above in the table you can find all the commission values. If the amount does not exceed 10000 PLN - a fixed commission of 150PLN should be deducted from the transaction amount and the rest of the transaction amount for buying/selling bitcoin is done at exchange rates displayed in the "Bitcoins" tab.
When can I send you cryptocurrencies?
You can send cryptocurrencies either before coming to the office or while in the office. However, we prefer email contact (sending the address and setting the exchange rate), which greatly expedites the exchange of BTC or other cryptocurrency for fiat.
Is it legal to exchange BTC or other cryptocurrency at an exchange office?
Of course it is legal. We are a registered company in Poland, which issues documents for each transaction. Moreover, according to the position of the Polish Financial Supervision Authority, there are no provisions in the Polish legal system prohibiting the conduct of activities as cryptocurrency exchange offices.
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I sent too little BTC. How do I complete the transaction?
Probably the amount of BTC sent did not include the transaction fee. You will have to send the difference to the same BTC address as the too small transaction. After sending the difference and its 1 confirmation on the network you will be able to receive the money in bitomath. If you do not know the missing amount please contact: bankomaty@flyingatom.com
What is the lowest exchange amount in bitmate?
In the case of selling and buying cryptocurrency, these are multiples of 100 PLN.
ATM is not working. What to do?
Please report a problem with ATM by calling: 501-801-849 stating the location and exact problem (screen not responding, message displayed). If the problem was not solved remotely or you were unable to reach us, please send a report by email to: bankomaty@flyingatom.com.
The bitmachine has pulled in the bill(s), but the amount is not displayed on the screen.
In this case please contact us by email: bankomaty@flyingatom.com. In a request should be the address to which BTC was sent, the amount which was put into the bitomat, forms of reimbursement are: sending BTC to an indicated address (please specify the address to which you want to send the difference or write that you can send it to the old address) at the current rate of BTC from our side or returning cash in one of our offices.
The bitmachine has pulled in the bill(s) and the amount is not displayed on the screen. What to do?
In this case please contact us by email: bankomaty@flyingatom.com. In a request should be the address to which BTC was sent, the amount which was put into the bitomat, forms of reimbursement are: sending BTC to an indicated address (please specify the address to which you want to send the difference or write that you can send it to the old address) at the current rate of BTC from our side or returning cash in one of our offices.
How much maximum can I exchange bitcoin or other cryptocurrency with you?
There is no daily limit when exchanging cryptocurrencies. However, it is always a good idea to give us advance notice of exchanging more so that we can prepare for such an exchange.
I ordered a withdrawal of funds through an online currency exchange, but bitomat does not work. What to do?
Problem z bitomatem należy zgłosić telefonicznie: 501-801-849. Jeśli problem nie został rozwiązany zdalnie lub nie udało się dodzwonić prosimy o przesłanie zgłoszenia mailowo na adres: bankomaty@flyingatom.com. Uwaga! Zgodnie z naszym regulaminem transakcji nie można cofnąć i nie można zmienić miejsca docelowego odbioru gotówki. Maksymalny czas przywrócenia bitomatu do działania to 5 dni roboczych.
Bitomat spent some of the money?
Please send us an email containing the phone number or email address used for verification, the amount you want the bitmate to spend and the amount you have spent. After verifying that everything is correct you will be informed about the possibility of withdrawing the remaining amount.
What is the maximum transaction amount in bitomatch?
The maximum transaction amount is 60000PLN. When using online sales in the "Online exchange" tab, the transaction limit is 40000PLN.
Bitomat doesn't want to spend money?
Please verify that the correct amount of BTC was sent and that the transaction was confirmed. If the above is correct please send an email to bankomaty@flyingatom.com with the amount of the transaction and the email address or phone number used for verification. After verifying that everything checks out, you will be notified when you can withdraw.
What denominations does the bitomat accept?
FlyingAtom bit machines accept all available Polish banknotes up to 500PLN. Please note that a 20PLN shipping fee for BTC or a 100PLN shipping fee for ETH, USDT, USDC is deducted from the amount deposited.
I ordered a withdrawal through an online exchange office and did not receive the cash within 72h. How do I get my money back?
Such incident should be reported by e-mail to: bankomaty@flyingatom.com - after verification of the report you will receive a reply with further instructions (usually the cash can be collected at the nearest FlyingAtom office).
Bitcoin machine won't read QR code from phone when buying bitcoin. What to do?
For wallets with dark color scheme "Dark Theme" please display QRCode in bitcoin explorer (e.g. blockchain.com/en/explorer) or change to light color scheme. Set your phone screen brightness to maximum, disable f.lux screen filters. If this does not work, it is possible that the QR code is too large / too small or has a poor contrast. In this case we recommend using blockchain explorer such as blockchain.com/en/explorer, after pasting the wallet address you should zoom in on the QR code of your wallet and try to load it.
I have sent bitcoins. How long do I have to wait before I can withdraw cash from the bitcoin machine?
The cash payout for selling BTC is possible after the transaction is first confirmed by bitcoin's blockchain network.
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Questions?
The hotline is available on:
Monday - Friday: 09:00 - 21:00
Saturday: 09:00 - 16:00