Identity verification in FLYINGATOM branches

If you want to keep your ability to withdraw more than 1000EUR from bitomat from November 1, you need to verify your identity. You can do this at all FlyingAtom branches. For verification you will need an ID, passport or driver's license and a phone number and/or email address. You can also verify your identity online with WhatsApp at: +48 501 801 849 (if you use another messenger, please contact us).
You can find a list of our offices in the Contact section.
Please put the following data in the e-mail received after the phone contact: +48 501 801 849:

- email and phone number, which will be used for AML verification

- a photo of your ID/passport on both sides and a selfie with the document, i.e. put the document to your face and take a photo

After the verification process is completed, you will receive a confirmation e-mail.

AML Information

Amendments to the AML Act - October 31, 2021 - Occasional transaction limits will change. It will be necessary to verify client data when transferring virtual currency of the equivalent of 1,000 euros and above. Up to €1,000, proof of identity will not be necessary. - Customers will be able to check the presence of a company providing digital currency services in a special register. Link to the law passed on March 30, 2021. - LINK Flyingatom informs that as an obliged institution within the meaning of Article 2, paragraph 1, item. 11 of the Act of 01.03.2018 on the prevention of money laundering and terrorist financing (dz.u. of 2018r, item 723) has implemented the relevant procedures referred to in Article 50 of the aforementioned Act, which, at the request of the customer questioning the right to verify his identity, are made available for inspection, to the extent necessary. Any data processing in connection with the application of the AML/CFT Act is authorized pursuant to Article 6 (1) (c) of the RODO.

Learn more about our services

Find out the most frequently asked questions

Learn more

Contact Us

We are available Monday through Friday from 10:00 am to 6:00 pm

Learn more

Commissions and procedures

Poznaj prowizje i procedury w naszych biurach i bitomatach

Learn more