- How much maximum can I exchange bitcoin or other cryptocurrency with you?
There is no daily limit when exchanging cryptocurrencies. However, it is always a good idea to give us advance notice of exchanging more so that we can prepare for such an exchange.
- Do I have to announce myself?
A phone call prior to your visit is always welcome. We will be able to clarify the terms of the exchange and make the customer comfortable.
- What is AML?
AML stands for Anti-Money Laundering, which refers to all actions taken by financial services organizations (mainly banks) to eliminate money laundering.
- Can cryptocurrencies be exchanged anonymously?
We carry out verification with an identity document if the amount exceeds 15 thousand euros. In case of exchanging an amount up to 15 thousand Euros, an ID card is not necessary.
- Do you buy/sell other cryptocurrencies like ETH or BTC?
At the moment we are trading Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), DASH. In the future we intend to introduce other cryptocurrencies to the exchange office. We encourage you to observe our profile on Facebook.
- Do you commute to customers?
Yes, however, each visit to the customer is determined separately. We approach each accident individually.
- What kind of commission do you have?
The bitcoin exchange rate displayed in the “Bitcoin AMTs”
tab includes commissions, in case of Ethereum, Litecoin and Dash for the amount over 5000 PLN the commission is 4.5%. If the amount does not exceed 5000 PLN – a fixed commission of 150PLN shall be deducted from the transaction amount and the remaining amount of bitcoin purchase/sale transaction shall be made at rates displayed in “Bitcoin ATMs
- Why is FlyingAtom the best choice?
We have been operating on the market for over five years. We are the first exchange in Poland, which started exchanging BTC for fiat. We have the largest capacity to exchange BTC and other cryptocurrencies for cash, we have several offices in major cities in Poland. We can boast of an impeccable reputation.
- Can several people send BTC / ETH / LTC / DASH from one wallet or can I send from several wallets myself?
Yes, it does not matter to us how many wallets the funds are sent from.
- How do you determine the price of BTC / ETH / LTC / DASH?
The current rate for selling/purchasing BTC is displayed under “Bitcoin ATMs
“. This rate is already with our commission included. You can sell directly via “Bitcoin Online Exchange
” and collect money in our office or bitomat.
- When will I receive the cash?
We pay out cash on the spot, after receiving 1 confirmation on the blockchain in case of BTC, in case of other cryptocurrencies we wait for crediting to our wallet.
- When can I send you BTC / ETH / LTC / DASH?
You can send cryptocurrencies either before coming to the office or while in the office. However, we prefer email contact (sending the address and setting the exchange rate), which greatly expedites the exchange of BTC or other cryptocurrency for fiat money.
- How to get a BTC / ETH / LTC / DASH deposit address?
The address can be obtained by emailing us at firstname.lastname@example.org
or directly at one of our offices. We provide it both as a string and as a QR code.
- Is it legal to exchange BTC or other cryptocurrency at an exchange office?
Of course it is legal. We are a registered company in Poland, which issues documents for each transaction. Moreover, according to the position of the Polish Financial Supervision Authority, there are no provisions in the Polish legal system prohibiting the conduct of activities as cryptocurrency exchange offices.